Every so often I encounter a service provider that makes me so happy that I become an evangelist for the company. Apple comes to mind as my most prominent example. However, today I would like to sing the praises of Ruby Receptionists. At SpinWeb, we subscribe to Ruby Receptionists in order to create a better experience for our clients by taking their calls as a real person. Our receptionsts at Ruby answer the phone every time and direct calls, take messages, and generally provide great customer service.

Now, a remote receptionist service is not a new thing and there are many such services in existence today. So what makes Ruby different? For one thing, the receptionists are super-friendly. I’m talking so nice that you can’t help but be in a better mood when talking to them. I don’t know what it is about Portland that makes people mellow and awesome but I want some and I’m glad my receptionists have it. Within a week of signing up, we were already receiving compliments from our clients on how helpful our receptionists were.

Next, the technology works very well. Voicemails are delivered as emails and they actually play seamlessly on our iPhones (something we’ve had trouble with in the past). Additionally, they send clear, well-formatted emails with clickable callback numbers making it super-easy to track and return calls.

Another great feature of Ruby is that they answer the phones from 8am to 9pm Eastern time, including Saturdays. This means that “after-hours” calls are still taken by a live person. Hey, I’m usually working in the evenings, anyway so it works great.

Finally, their web site is really well done and offers a well-designed control panel that lets me see call history and minutes used.

They even sent me a beautiful boxed coffee mug and coaster set when I signed up!

I admire companies that take the time and effort to polish all the little details that go into creating a great customer experience. So many companies ignore those details but Ruby Receptionists is an example of one that knows how important the little finishing touches are. They have earned my business and I am happy to refer them anyone without hesitation. Thanks, Ruby!