Social Media for Business: It Has To Be Fun

I meet a lot of business owners and department heads who are curious about social media. Some embrace online tools and immediately see the value. They enjoy using social media to promote their businesses and make connections. Others approach it from a different perspective: it looks like work to them.

As I educate others and evangelize social media, it occurs to me that there is a missing element in most people’s approach to social media for business: fun!

Yes, social media for business must be fun or it’s not going to work. If you approach it with an attitude of “I don’t have time for this,” or “this sounds like one more thing to take up time in my busy day,” then it’s going to be a chore. However, if you approach it with an intention to integrate social media into your habits and lifestyle and make it an enjoyable experience, you will achieve much greater success.

Remember when you first started your business? Think back to the excitement of getting your first customer, building your first website, setting up your first office, and bursting to tell the world about it. Or maybe it was that shiny new job as marketing director of a great company. Think of the passion you had for promoting your product or service and how you could barely keep from bringing it up in every conversation. That’s the kind of passion you need to succeed in social media. You have to genuinely enjoy what you do. If you are having fun at your job, then social media will only amplify that passion.

It should not feel like work. You should want to look for opportunities to talk about your business on social networks. You should enjoy telling people what you do and how it helps others. Telling stories about the value you bring to your customers should make you happy.

Marketing your business using social media is fun. Does it take time? Yes. Can it lead to increased business? Definitely. When approached correctly, it is a remarkably scalable extension of the passion that you should already have about your business. Let it come naturally. Don’t work so hard at it. Don’t over-analyze it. “Play around” on Facebook. Have random conversations on Twitter and see what happens. Make connections on LinkedIn simply because you want to learn more about someone. Let your social instincts take over and the business benefits will come more naturally over time.

If it feels like work, there is something wrong.

Health Care Debaters: Please Stop Incorrectly Framing Your Arguments

Health Care Debaters: Please Stop Incorrectly Framing Your Arguments

Whole Foods ProtesterI rolled into Whole Foods today to grab a drink and noticed a group of protesters at the entrance. They were holding up signs attacking John Mackey, CEO of Whole Foods, for his stance on Obama’s health care reform plan. I stopped to snap a photo and grab a flier, which referenced a recent Wall Street Journal op-ed by Mackey.

While I do believe that we should try to provide some form of universal health care in this country, it frustrates me to see either side frame their content in such a way that it distorts reality. Take this photo for example: the protester carried a sign that said “Whole Foods CEO Against Health Care”. Really? John Mackey is really against “health care” as a concept? I doubt it. From reading his op-ed piece, I understand that he is against Obama’s plan, but nowhere in the peice did I get the sense that he is anti-health care.

While this may seem like a picky argument, it makes a difference. The way you frame your argument affects the way the discussion unfolds and the level of your credibility. A more appropriate phrase might be “Whole Foods CEO Against Current Health Care Reform Bill”. Is this as dramatic and scary? No. Is it more accurate? Yes.

Had these protesters framed their content in a more accurate and reality-based context, I would have taken them more seriously.

Facebook Fan Page vs Group: What’s the Difference?

I’ve been asked many times recently what the difference is between a Facebook fan page and a Facebook group. It’s a great question and the two are similar enough that it can sometimes be confusing.

Here’s my short answer: if you have a logo and a legal entity, you probably want a fan page. Otherwise, you probably want a group.

Fan pages are more appropriate for businesses, non-profits, organizations, or any entity that has a legal presence and a brand. For example, SpinWeb has a fan page because it’s a company. Many of our non-profit and association clients also have fan pages, such as the AMTA Indiana Chapter. These organizations have legal status and a brand and therefore are appropriate candidates for a fan page.

Groups are designed for decentralized common-interest communities. They are great for clubs, topics, and any community that doesn’t necessarily have a “home office” but needs a place to host a discussion and post information. Groups are frequently used for causes, common interests, and events.

So what’s the difference? Here are some basic technical differences:

Fan pages

  • No limit on number of fans (members)
  • Can install applications
  • Indexed by Google
  • No privacy controls
  • Announcements are sent as Facebook updates
  • Geared toward business

Groups

  • Limit of 5,000 members
  • Cannot install applications
  • Not indexed by Google
  • More advanced privacy controls
  • Announcements can be sent as Facebook messages
  • Geared toward personal

Take these things into account when deciding whether to create a fan page or a group and you will get more out of your Facebook presence. Does anyone else have any creative examples of fan pages or groups? Comments are welcome.

What is a Facebook Fan Page?

I’ve been asked by many people recently to describe what a Facebook fan page is. For this reason, I thought I would write a short explanation.

A fan page on Facebook is a miniature landing page or micro-site on Facebook that serves as a “home base” for your business or organization. It is different from a Facebook profile (which is designed for people). While your Facebook profile represents you as a person, your fan page represents your business or organization.

Fan pages contain information such as business contact information, website, hours, location, and other basic business information. A fan page is also a great platform for posting your blog articles, events, and photos.

Fan pages are also designed to collect Fans in the form of other Facebook users who have subscribed to updates from your fan page. This means that your fans will be notified of new updates to your fan page.

Fan pages also get indexed by Google, which is a great way to drive additional traffic to your business.

Fan pages are also great places to engage with your customers. Some companies carry on discussions with customers via their fan pages and embrace the transparency it provides. Customers who have an easy way to offer open feedback are happier and more satisfied.

A fan page is easy to set up and free. If your business does not maintain a Facebook fan page, consider setting one up and becoming active in posting information. It can be a great way to expand your brand presence.

To see an example, consider becoming a fan of SpinWeb’s fan page.

To set up a fan page, scroll to the bottom of any Facebook page and click on “Advertising”. Feel free to comment here with any questions.

Is Indianapolis the Networking Capitol of the U.S.?

I realize this is a pretty bold headline and a rather dramatic statement to make but I’ve been thinking recently about my home city of Indianapolis and how active this community is in networking. My blog post was prompted by a recent whiteboard session I attended with Tony Scelzo in which we covered all the great networking opportunities we have in this city.

For example, we have one of the most active, progressive BNI franchises in the country. Hazel Walker is truly a community leader and a progressive networker and has done great things for BNI in this city. We are also the birthplace of Rainmakers, founded by Tony Scelzo. Rainmakers is growing dramatically every day and offers over 40 networking events each month in Indianapolis. Indianapolis is also home to Smaller Indiana, which started off as an online social network and now offers live events throughout the year. Confluence is another networking startup focused on the enterprise.

Aside from these formal groups, I’ve noticed a very strong culture of active networking in the business community here in Indianapolis. The number of events and organizations available here is staggering.

Additionally, I also see an extremely strong focus on social media among business professionals here in Indy and opportunities to speak and hear speakers are plentiful and the content is high-quality.

My question is: do other cities offer the same level of networking opportunities? From what I can tell, Indianapolis is a networking powerhouse. How does this compare to the networking culture in other cities?