Course correcting as a professional speaker

Course correcting as a professional speaker

Yesterday I had the pleasure of speaking at Blog Indiana. If you’re not familiar with it, Blog Indiana is a popular blogging and social media conference in Indianapolis and is very well attended and includes some great content.

So I gave a presentation called “Internet Marketing in 90 Minutes a Week” during the afternoon slot. Now normally, I am pretty confident in my speaking. I usually get great feedback, I spend hours and hours tweaking my content to be very high value, and I genuinely love connecting with the audience.

However, at Blog Indiana I did not have an outstanding experience. It started off with some technical glitches that involved me having to use a handheld microphone instead of a lapel mic (I hate handheld mics!) so that sort of bummed me out. However, the real problem was how I was targeting my presentation. Because my title was catchy, I filled the room and they had to open up the side wall in order to accomodate everyone who attended. This was awesome and as a speaker I love to see this. However, as I was giving my presentation, I started to realize that I had made a mistake.

My presentation was not about Internet marketing, it was about content marketing – which is much more specific. In my effort to create a catchy, demand-creating title, I had boxed myself into a corner of having to deliver something sensational to a crowd that included some pretty savvy marketers. To be fair, their were some beginners in the crowd, as well, who learned a lot but a lot of the attendees were already doing a many of things I was covering and were probably not all that impressed.

As I continued the presentation, I got more and more upset with myself for getting the title out of sync with the content and I felt terrible for incorrectly setting expectations. My presentation was a great overview of how to be productive with a content marketing plan but I could tell that a lot of the attendees were there to be wowed by my supposed ability to boil all of Internet marketing down to 90 minutes.

The presentation went ok and didn’t bomb or anything and I even got some decent feedback afterward, but since I’m a perfectionist I was pretty bummed. I beat myself up over it and got really upset.

I was even more upset because I was giving the same presentation the next day as a webinar. How could I repeat the same mistake? Then I realized that I didn’t have to. Two hours before the webinar, I changed the title, tweaked a few slides to get even more specific, and then presented “Content Marketing in 90 Minutes a Week.” Guess what? It went great. I could tell that my message was flowing logically, my content was accurate and relevant, and I got a ton of great questions and lots of positive feedback afterward.

What did I learn? Well, one thing I learned was that I need to be careful when creating presentation titles. I tend to come up with titles first and then create the presentation afterward which can sometimes backfire. More importantly, however, I learned that it’s ok to fail and then course correct. Not every presentation is going to be a 100% knockout. Sometimes I will make a mistake and deliver 73%. As long as I understand what went wrong and can course correct, it makes me a better speaker.

Was it a little awkward to change my title two hours before the presentation? Sure, a little. But all I had to do was explain very honestly why I did it at the beginning of the presentation and then it was on to delivery. It wasn’t awkward because I believed in my message again.

Has anyone else had experiences like this as a speaker? I would love to hear your stories in the comments below.

Top 10 reasons to attend my session on becoming an email ninja at Blog Indiana

So I found out this week that my session at Blog Indiana is at the same time as Kyle Lacy’s social media presentation. When I found this out I was, of course, a little concerned. Sure, everyone needs help with their email and pretty much all of us want to lower our stress levels, but Kyle is an awesome speaker and even wrote the book on Twitter marketing. How can I compete with that?

I started to sweat a little. What if there are hundreds, even thousands (or millions!) of Blog Indiana attendees out there who are on the fence and not sure which session they want to attend at 4pm on Friday? Such a quandary! Such angst that must cause!

Well, please allow me to offer you some advice. Here is why I would humbly suggest you attend my session on email management.

10. Sure, you could read Getting Things Done and learn all the stuff you need but as good as that book is, it’s honestly really boring. Wouldn’t an hour with me be more fun?

9. Inbox Zero is endorsed by Lorraine Ball. She even requires that all of her employees learn it!

8. Sure, you could go to another awesome social media presentation by Kyle Lacy but honestly, don’t you already know everything about social media by now?

7. Think of how desirable you will be to your significant other with your new email skills. It’s way sexier than bow-hunting skills…

6. How often does someone email you just to say “did you get my email”? Enough said.

5. There will be ninjas in the room.

4. Because 5,732 messages in your inbox is not good for your liver. It’s true… look it up.

3. Think of how much more productive you will be at work with your new email management skills. You might even get that big promotion!

2. C’mon, does Kyle’s ego really need your help?

And the number one reason to attend “Inbox Zero: How to Become an Email Ninja” at Blog Indiana on Friday:

1. Look at your inbox. Now look at mine. Now back to your inbox. Now back to mine…

See you there!

5 emerging marketing tools you need to start paying attention to

As 2009 wraps up and we look toward the new year, it’s nice to re-evaluate plans for the upcoming year and use the holiday downtime to focus on some initiatives for 2010. I know that the holidays are a great time for vacations but it can also be a great time to work on high-level strategic items, such as business plans, marketing strategies, and processes. It’s also a good time to make some personal commitments about what you will do differently to build your business.

Here are 5 marketing tools that are becoming more relevant all the time. I would encourage you to take a serious look at these tools and decide for yourself if they can help you grow your business.

1. Blogging. Though blogging is not new, it is still uncomfortable to most people. Nobody wants to take the time to blog on a consistent basis and no one knows what to write about. Well, that may be true but at the same time, nobody wants to take out the trash, either, but it must be done if we want to run a tidy business (or household). Blogging is a fantastic way to improve search engine rankings as well as build authority. It gives you a platform for producing re-usable content, visibility, and expertise. It helps build trust with your audience and also is a great personal development vehicle. If you prefer not to write, consider a ghost blogger.

2. Twitter. Out of the big three (Twitter, Facebook, LinkedIn), Twitter is still the social network that is the scariest and strangest to most people. I encourage you to do whatever you can to get over it. Twitter is an incredibly powerful tool for communication, lead generation, and research. I see referral opportunities almost every day on Twitter that most businesses aren’t even aware of. Pick up a copy of Kyle Lacy’s “Twitter for Dummies” book or attend a SpinWeb Twitter Seminar to learn how to get started. Just don’t be scared. You can grow your business with Twitter.

3. SlideShare. I love SlideShare and I think it is an under-appreciated gem in social media. SlideShare allows you to post your presentations online and share them with others. It also allows you to create a profile to give more information about yourself, and it also allows you to capture leads from viewers. Posting your presentations online is a fantastic way to build your platform of content and authority. Many of my speaking engagements have been facilitated by my use of SlideShare to clearly publish my presentation content.

4. GoToMeeting/GoToWebinar. Going a step further than SlideShare, GoToMeeting and GoToWebinar allow you to give live demos and presentations to people anywhere in the world on an almost unlimited scale by sharing your screen with your audience. Though I prefer in-person presentations, when it’s not possible or practical to travel these tools allow you to remove geography from the equation and present your content to a huge audience from varied locations. This allows you to build your authority, reach new prospects, and capture qualified leads. It also allows your sales team to deliver rich web-based demos to anyone in the world. If you become comfortable hosting web meetings and webinars, you will open up a whole new opportunity for marketing your business.

5. Your website. Ok, so business websites are not as new as some of the other tools listed here but I have to include it because I am constantly surprised at how often organizations neglect their own websites. Your website is your primary information portal and should be an investment that supports your marketing efforts and goals. It should be well-designed, well-planned, and should have the right tools in place for your organization and your audience. An outdated, poorly-designed, or poorly-managed website is absolutely unacceptable in 2010. Make the investment in a great website.

Make 2010 a year of positive change and new ideas. Step out of your comfort zone and build your business with some tools and methods and you may not have tried before. If you have any other tools that you would like to suggest, please feel free to leave a comment here. I would love to hear what you think.

Thanksgiving Reflections

This Thanksgiving, I’d like to share a few thing that I am thankful for, both in business and personal life.

1. My faith. Out of respect for others and their beliefs, this is not something that I bring up too often without invitation. However, I would like to take the opportunity to express my gratitude for my knowledge of Jesus Christ and His plan for us. I am a member of The Church of Jesus Chris of Latter-day Saints and my testimony of this faith and the happiness it brings to me is something I am incredibly thankful for. It is the foundation for my life and guides my way in all things. I am grateful that I have had the opportunity to choose to believe and that I live in a country that offers me the freedom to worship as I see fit.

2. My friends and family. I have been very blessed to have a fantastic group of friends and a family that loves me. My life is constantly enriched by all the conversations, arguments, and great times I share with friends and family.

3. My team at SpinWeb. The people I work with are incredible. They are the smartest, most dedicated, most ethical people I know and our success is a result of their efforts. Our team is among the best in the city and I am grateful every day that I can rely on them. They care about our clients and about each other and it shows.

4. My clients. Without terrific clients, SpinWeb would not exist. Our clients truly “get it” when it comes to online marketing. They listen to us, they communicate with us, and they respect us. Our clients are progressive, forward-thinking business owners, marketing professionals, and executives who have a strong desire to build a better business and go to the next level. I learn a great deal from my clients and I am deeply grateful for the trust they place in me and my team.

5. My country. I am proud to live in the United States and am extremely grateful for the freedom and way of life that I enjoy here. Though certainly not perfect, this country offers unprecedented opportunities for business and personal achievement and I feel very fortunate that I have been able to live here and start a business here.

Thanksgiving is certainly a time for great food and friends and family, but it is also nice to reflect on what we are blessed with and thankful for. Soon I also hope to be thankful for warm pumpkin pie with vanilla ice cream :) Happy Thanksgiving!

Note: this entry is posted in support of Tweetsgiving, by Epic Change. Consider attending the Indianapolis Tweetsgiving Event. You may make a donation online.

Know when to use your hammer

“When you have a hammer, everything looks like a nail.” I’m sure you’ve heard this phrase before and it makes a great point. In business, we all have hammers and we are all looking for nails. This blog post was inspired by a post by Seth Godin, in which he explains that different professionals will tend to recommend their own “hammers” for the same problem based on what they are familiar with. He goes on to say that it’s a good idea to know when to switch to a different hammer for different circumstances.

It’s a great point and I happen to agree but I would like to approach it from a different angle. I would argue that something more businesses need to get better at is knowing which nails to hit.

Many smart businesses are realizing the value of specializing and narrowing their targets in order to become really great at a few things rather than mediocre at many things. The problem is often that businesses have a hard time admitting it when their hammers don’t fit the nails that are in front of them.

As service providers, businesses need to have a clear picture of what they are good at and what they are not so that they can discern properly and know when to say yes and no to customers. A business that eagerly accepts every customer that comes along is inviting disaster since this can often lead to failed promises, unmet expectations, and inefficient work.

At SpinWeb, we have some great systems, processes, and tools. We know when to use them and who we can help. If we have an opportunity to work with a client and we know that the project will fit our systems well, we are eager to deliver. However, if we are asked to do something that does not fit our processes, tools, and skill set, we are very quick to politely decline the work and make every effort to refer that client to another resource that might be a better fit. If we can do a great job at something, we will. If we cannot, we will say so clearly and honestly. We know when to use our hammers and we want our clients to be happy.

In your business, do you know how to decide when to use your hammer?

How design affects credibility on the web

I hate ugly websites. I realize that I have a particular bias as a result of what I do so I’m sure that is to be expected. In fact, people often have fun with me by sending me links to ugly websites just to see how much I cringe.

All fun aside, however, how often do we really think about how design affects our credibility as businesses? Do ugly websites hurt business? Turns out, the answer is yes.

Many studies have been done on this topic, including this one from Stanford University. In these studies, we find out that there are a number of design factors that influence how your website visitors perceive your organization.

“Real-world” aspects of your organization. Do you list your physical address? Do you display professional photos of your key team members? In short, does your website reflect the legitimacy of your organization?

Ease of use. A website that is difficult to use damages the credibility of your organization because it gives the appearance you don’t care enough to present a logical, well-designed navigation. If you don’t care about your information infrastructure, how much do you care about your customers?

Markers of expertise. Your corporate or organization website is an opportunity to display credentials and examples of your expertise. Take advantage of this and increase your credibility through case studies and credentials.

Markers of trustworthiness. The Stanford study referenced above found that visitors responded more positively to websites that presented content in a transparent and unbiased fashion. By contrast, websites that crossed the line into being too promotional resulted in decreased levels of trust in visitors. Be honest and factual when presenting your online image to increase trust.

Tailor the user experience. If your site allows customers to log in, give them access to specific data that is relevant to them. Additionally, allow your website visitors to easily find data relevant to their specific needs or markets.

Avoid over-promoting or over-advertising. Advertising elements can sometimes be very effective when implemented tastefully. However, avoid the trap that many newspaper websites fall into when they plaster ads all over their home pages. Too much advertising damages credibility.

Pay attention to design details. Even small glitches like a broken link or misspelled word can damage credibility. Additionally, avoid outdated, amateur design. A professional design goes a long way toward legitimizing your organization and can make the difference between a transaction and a lost customer.

Ultimately, credibility is a significant factor in your bottom line because trust must exist for a sale or a transaction to take place. Does the design of your organization’s website inspire trust?

How an insurance agency generates business using Facebook

I always enjoy hearing stories of small business owners using social media to generate leads and connect with new clients. As much as I encourage people to give social media a chance, it’s the real-world case studies that speak the loudest.

Jim DeWitt is an owner at DeWitt Insurance Group and is a member of my BNI chapter. Jim’s agency offers life and health insurance (both business and individual), as well as property and casualty insurance. During our BNI meetings, Jim sometimes shares with us how he finds new clients. Frequently his clients come from Facebook as a result of his commitment to staying active in social media. I sat down with him to learn more.

Jim let me know that he started off on Facebook just reconnecting with old friends and used it for keeping in touch. He did not overtly talk about business but when people asked him how he was doing, he would let them know that he was an insurance agent and that he enjoys helping people save money on their insurance. This frequently led to opportunities to provide quotes to his connections and sometimes led to new business. At its most basic level, Facebook allowed Jim to expand his network and engage in business conversations with his connections.

As Jim earned more and more business via Facebook connections, he began to share his stories via the Facebook news feed. One such posting announced that he was able to save someone $1,000 a year on insurance and explained how much he enjoyed his job. It was not a hard sell, but rather an authentic story that displayed his passion for helping others. Following this post, a number of his connections asked him for quotes on their insurance. Jim acquired 3 new clients as a result of that post.

Facebook also helps Jim keep an eye out for opportunities. Sometimes his connections will share their dissatisfaction with their insurance policies. When this happens, Jim politely offers to provide quotes for them to see if he can help. This has also led to new business.

Jim also let me know that not only do his clients frequently come from Facebook, but those same clients also often refer him to other friends and family – sometimes via Facebook.

So far, Jim’s activity on Facebook has led to approximately 20 new business opportunities (some still in progress) and 10 new clients. Not only is he able to find new clients, but Facebook also helps him provide better service to his existing clients. When he notices that his connections announce life changes on Facebook, it gives him the opportunity to proactively offer to update their insurance policies and offer advice on proper coverage. This strengthens the relationship and improves his client retention.

While other insurance agents are struggling to squeeze more business out of offline marketing and cold calling, Jim DeWitt is integrating social media into his business strategy and is achieving great success. By being authentic, helpful, and active on Facebook, Jim is growing his agency and expanding his network.

To learn more about Jim, contact him via his Facebook profile or call him at 317.695.2317… he would love to hear from you!